TERMS AND CONDITIONS

Prices are listed 'al la carte', per day for our rental equipment. All charges are for time out, whether used or not, so please make your selection carefully. If you desire to use rental items for a longer period, please call our office (954-966-3136) for long term rates. Payment is due before or on delivery. A deposit is required for all contracts unless other arrangements are made with Robinhood Rental. Responsibility for equipment remains with the renter from the time of delivery to the time of return. Late fees are charged when equipment is not returned on time. Please, be sure equipment is safe at all times and protected from weather. We do charge for missing, broken or damaged items. For security purpose we require a valid driver license and credit card with all rental contracts.

DELIVERY

If equipment requires or you desire, delivery is available for you at an additional fee. If these services are needed please make these arrangements in advance at the time you place your order. Delivery prices do not include setup and breakdown of equipment or deliveries above street level. There is a min rental of $100.00 for delivery. If you MUST have your items delivered and your rentals total less than $100.00 they can still be delivered for the set min. There are additional charges for deliveries and pickups made above ground level and for weekend, late night and early morning deliveries.

OUR DUTIES

Containers are provided for your china, glassware, etc. to ensure you receive your rental items undamaged, sanitized and ready for use. Our delivery personnel are instructed to neatly stack all items in a mutually convenient place on the ground floor unless other wise stated on the contract.

YOUR DUTIES

All China, glassware, etc should be rinsed "FOOD-FREE" and repacked in the same container as it was delivered. Linen should be placed in plastic bags, refuse free i.e.…. party favors, food, etc, also it must be dried to prevent staining and mildew before return to the store. (Please note do not wash linen.) Tables and chairs should be knocked down and ready for pick up. All cooking equipment must be used in accordance with local fire regulations. We assume no responsibility or liability. Grills and ovens must be cleaned and free of food and debris.

Management retains the right to change prices and delivery policies without notice.

We Gladly Accept:

PLACING AN ORDER

If you choose to fax in an order the following documents below must be printed, filled out and fax to 954-966-4402 along with your items you are requesting from our online catalog. You will recieve a call to verify all information before the order is complete. If you DO NOT recieve a call within 24 hours of faxing your paper work please call us at; 954-966-3136.

Credit Card Authorization Form
Loss Damage Waiver

Fequently Asked Questions

Do we have a Showroom?

Yes we do have a showroom located at 2590 S. State Rd 7. Hollywood, Fl 33023

 

What are your Showroom hours of operation?

Mon - Fri 8:00am to 5:30pm, Sat 8:00am to 4:00pm, Sun by Appt only

 

Do you need an appointment to browse our showroom?

Walkins are completely welcome. But if you would like an Appt please call 954-966-3136.

 

What are your delivery hours and policy?

Normal delivery hours are 8:00am to 5:30pm, Sat 8:00am to 4:00pm. Deliveries outside of these hours are available for you at an additional fee. Deliveries above street level(2,3,4 floor etc.) may require and additional charge. If these services are needed please make these arrangements in advance at the time you place your order.

What do I need to rent from Robinhood Rental?

You will need a Valid drivers license and Credit Card..

 

What if I don't have a Major Credit card.

We except Debt cards with Visa/Master Card logo on them as well. Please note there will be a hold on funds until rental items are returned safely.

 

Will you setup tables and chairs?

Delivery prices DO NOT include setup and breakdown of equipment, but we gladly offer these services, for a fee.

 

Do we need to clean china, glassware or sliverware before we return them to the store.

No, however food should be scraped off plates and silverware, all glassware should be empty of any and all liquids. (good rule of thumb: we don't want to know what was served at your event.)

 

Do we need to wash or laundry the linen or table cloths?

No! Please don't. Place dry debris free linen (no food, party favors, candle wax, etc.) in a clear bag (sometime black bags are mistaken for trash) and return them to the showroom or place near stacked rental items for our crew to pick up.

 

Do you charge a damage waiver fee.

No, we do not.

What happens if I break something?

A replacement fee will be charged to the invoice. Replacement cost vary per item.

 

How soon do I have to place my order?

Usually we ask that you place your order as soon as your details are confirmed, especially if it's during a high holiday seasons. Generally two weeks is enough during normal calendar days. Some items may require a small deposit to hold.

 

What form of payments do you except?

We except Visa, Master Card, American Express, Cash and Checks - personal and corporate, they both have to be approved thru an outside electronic check verfiy agency. (we do not have control over this system, it's either approved or it isn't, sorry)

 

When do I have to pay?

All payment information should be given at the time of placing your order. If you event is in the future (at least 6 weeks or more) a deposit is required and the balance should be paid at least 72 hours before your event, by credit card or cash, if you are paying by check you balance should be paid off at least 14 business days before your event. No delivery or pickup will be allowed prior to payments, unless you are a pre-approved coporate client. Please note additional charges apply if items are damaged or missing. You will be contacted before any additional charges are made.

Here is a list of tips we've found to be very helpful over the years. Rental Tips